Grievance Redressal Policy

If you have a complaint, please contact us. We follow a 3-level escalation matrix.

Level 1 — Customer support

Write to support@angelaisle.example or raise a ticket from your dashboard. Response within 1 business day.

Level 2 — Grievance officer

If unresolved within 7 working days, escalate to the Grievance Officer at grievance@angelaisle.example.

Level 3 — Nodal officer / regulator

If still unresolved after 30 days, you may approach the lending partner's nodal officer or the RBI Integrated Ombudsman Scheme at cms.rbi.org.in.